Thailand has well positioned itself to become the medical hub of Asia,
with more than four hundred hospitals offering the most advanced
treatments by an internationally trained medical staff. The country
boasts the largest hospital in Southeast Asia and the first ever to
receive ISO 9001 certification, and the first hospital in Asia to be
granted the prestigious Joint Commission International Accreditation
(JCIA).
In 2005, the number of foreign patients arriving in Thailand, so-called
medical tourists, topped one million and reached 1.4 million in 2006.
The country has set a target of 2 million medical tourists by the year
2010. With millions of people without health insurance in some
countries, or those just seeking the best service and care available,
medical tourism continues to be a growth industry for Thailand. The
annual growth rate for the sector has been 14%, with major surgical
procedures increasing, as well as those seeking standard medical care.
Thai Airways has taken medical tourism one step further by packaging
medical check-ups as part of its Royal Orchid Holidays program.
Recognizing the available market and the country’s ability to deliver
medical treatment at international standards, in 2004 Thailand’s
government adopted a five-year strategic plan to develop the country’s
capacity into the “Center of Excellent Health of Asia”.
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This strategic plan, advanced by the Ministry of Public Health, focuses
on three main areas of healthcare: medical services, healthcare
services, which includes spas, traditional massage and long-stay
healthcare products and services, and third is Thai herbal products.
There is a serious commitment on behalf of healthcare providers and the
government to ensure that international standards are met. “More
recently, hospitals in Thailand have opted to also apply for Joint
Commission International (JCI accreditation, which is the international
accreditation arm of the U.S. Joint Commission on Accreditation of
Healthcare Organizations (JCAHO)”, says Mr. Denis Meseroll of Asset
Management Systems (Thailand), a company that provides healthcare
management services.
Skyrocketing costs of healthcare in many western
countries, along with overloaded medical facilities in many others, has
added great attraction to Thailand’s high quality low cost medical
service industry. For example, elective surgery in Thailand’s best
private hospitals is often one tenth the cost of the same procedure if
performed in the United States. With the value of OECD nations’ health
care sector having been estimated to be as high as US$3 trillion and
the United States at US$ 2 trillion, the potential for Thailand is
significant.
BlueCross BlueShield of South Carolina and BlueChoice of South
Carolina, US based healthcare insurance providers, have formed an
alliance with one of Bangkok’s premier hospitals to promote medical
tourism to its 1.3 million members.
In addition to the cost saving, there is also the added benefit that
treatment and aftercare services are often performed in resort like
settings, with a level of hospitality not found in other of the world’s
medical centers. Doctors are experts in their fields and nurses are
registered and well trained. But beyond the medical attraction,
patients are treated to personal service characterized by Thailand’s
excellence. Patients are not left to linger in hospital waiting rooms
for hours, left unattended and uninformed. Some hospitals will even
assign patients a personal assistant who will walk them through the
entire process from the front door, to their appointment with the
doctor, to the onsite pharmacy to fill prescriptions, and to clearing
all receipts for insurance reimbursement. Patients are kept informed
throughout their stay. In fact one of Bangkok’s premier hospital
facilities boasts a staff of doctors that can speak English, French,
Spanish, German, Dutch, Japanese, Cantonese, Mandarin, Hokkien, Hainan,
Arabic, Urdu and others, and has 60 interpreters on its staff. While
another has interpreters in over two dozen languages, all in order to
facilitate the increasing numbers of international patients. And many
of the country’s hospitals have the most advanced medical equipment,
including one which recently purchased the MRI 3 Tesla, the first in
Asia, which offers better diagnosis without injection of contrast media.
While Thailand excels in the medical care it delivers on a daily basis
to patients from over 190 countries, the Kingdom is also gaining
recognition as a location for research and for clinical trials of
advanced medicine and for stem cell treatments. Thailand is investing
in research and development for tropical diseases, such as dengue fever
and malaria, among others; areas wide open for further investment.
With the exponential growth of Thailand into becoming a medical hub in
the region, considerable opportunities in related fields are being
created. The medical device sector, for one, will continue to see
healthy growth to meet the demands of healthcare facilities for new and
upgraded medical machinery and devices. Thailand’s healthcare industry
is truly growing in leaps and bounds.
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